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At Data Focus, we care about our customers, and this means you! We provide special services you just won't find anywhere else. Take a look! Here's why our customers choose us first and keep coming back.

Data Focus Lifetime Guarantee

EXCEPTIONAL CUSTOMER SERVICE
  • REAL PEOPLE. That's right. When you call Data Focus Monday through Friday from 6 a.m. to 5 p.m., Pacific Time, a real person will answer the phone. We'll help you on the spot.

  • 24-HOUR ORDERING through our website's Technology Store or toll-free number, 800-448-2468.

  • 100% ROCK-SOLID SATISFACTION GUARANTEE. Data Focus is committed to nothing less than 100% customer satisfaction. If for any reason our products or services do not meet with your expectations, please call us immediately. We will do everything within our power to rectify the situation. We are dedicated to you, our customer, and want to earn your business. Data Focus wants to be your supplier of choice for life.

  • THE DATA FOCUS FREQUENT BUYER PROGRAM. When you place a qualifying order, we reward you with Frequent Buyer Points you can later redeem for gift certificates for your favorite stores, Data Focus Travel Award Certificates, American Express Gift Cheques, U.S. Savings Bonds, or Data Focus Dollars. It's our way of saying, "Thank you!"

  • KNOWLEDGEABLE, FRIENDLY, DOWN-TO-EARTH STAFF. Computer products, supplies and accessories have been our mainstay, not a sideline, since 1984. Our account managers are on-the-ball: professional, diligent and knowledgeable. We're also fun and easy to do business with. If you have a question or want to place an order, contact us. We'd love to hear from you!

  • YOUR OWN PERSONAL ACCOUNT MANAGER. Each time you call, you'll speak with your own account manager. He or she will know your order history and your equipment specifications, so you won't waste time repeating the same information on every call. Your account manager will check your order to be sure it's compatible with your equipment. If you're not sure which peripheral you need, your account manager will research it for you. We'll ensure that you get the right product for your system, when you need it.

  • COMPLIMENTARY SUPPLY LEVEL TRACKING. Ever run out of inkjet cartridges, ribbons, printbands or laser toner, just when you need them most? That won't happen when you're a Data Focus customer. Your personal account manager will track your product usage. When you start to run low, your personal account manager will call and remind you to reorder-before you run out.

  • RECYCLING OF SPENT TONER CARTRIDGES. We care about our environment! Why toss a spent toner cartridge in the landfill when you can return it to us? We'll send you a pre-paid UPS ARS label. You can ship the cartridges back to us at our expense, and we'll have them recycled! Each toner cartridge deposited in a landfill is equivalent to pouring 2 quarts of dirty oil in the ground. Through our "Operation Green" program, we all help save our planet.

  • THE DATA FOCUS BIRTHDAY CLUB. We make you feel welcome! Members get various surprises on their birthdays, such as complimentary coffee mugs, T-shirts, clocks, pens, candies, or calculators. Existing customers may click here to join!

     


QUALITY PRODUCTS AT COMPETITIVE PRICES
  • A $35 MILLION INVENTORY, with more than 670,000 products from over 1,000 manufacturers. When you order from Data Focus, you get genuine value, absolute reliability and superior performance from the best products on the market.

  • DATA FOCUS BRAND PRODUCTS. We carry our own line of PerfectJetTM Inkjet Cartridges, LAN Cabinet SystemsTM, Media Storage SystemsTM, PerfectBandTM Printbands, PrintPerfect44TM Ribbons, and LaserPerfectTM Long Life Toner. All Data Focus products are 100% compatible with their OEM counterparts and adhere to strict quality control standards. Each is engineered to our own exacting specifications and comes with a minimum one-year warranty.

  • BEST PRICE-TO-VALUE RATIO. Guaranteed.




SHIPPING AND RETURN POLICY
  • REPLACE BEFORE RETURN POLICY. If you have any problems with a product ordered from us, we'll send you a replacement before you return the defective item. This minimizes your inconvenience and downtime. We appreciate that you're in business to do business. We don't make you wait for unnecessary delays.

  • FAST DELIVERY and SAME-DAY SHIPPING. Place your order by 8 p.m. Eastern Time and we'll ship it the same day. We offer next-day delivery on most items. If you ordered several items to be delivered to the same address, we may send them to you in separate boxes to give you the speediest service. Rest assured, this will not affect your shipping charges.



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